Erie, PA metro area · BLS May 2025 · Updated

How much does a customer service representative make in Erie, PA?

In the Erie, PA metropolitan area, customer service representatives earned a median of $41,720 a year ($20.06 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 1,610 of these jobs there. That is 6% below the $44,460 median for all jobs in the metro. The middle 80% earned between $31,110 and $57,880; these percentiles do not measure years of experience. Applying 2026 federal and Pennsylvania tax rules to the median leaves an estimated $34,421 in take-home pay.

Customer service representative pay in Erie, PA at a glance

Median salary

$41,720$20.06 per hour · $3,477 monthly · BLS May 2025
10th percentile$31,110$14.96/hr
25th percentile$35,520$17.08/hr
75th percentile$48,950$23.54/hr
90th percentile$57,880$27.83/hr
Jobs in this metro1,610Location quotient 0.80 (U.S. = 1.00)
Against all jobs here6% belowAll-jobs median $44,460
Against Pennsylvania7% belowStatewide median $44,630
Against the U.S.7% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Erie, PA after taxes

$41,720
$15,000$85,000
Filing status:
Gross salary breakdown$41,720
Net 83%
Fed 7%
PA 3%
FICA 8%
Annual take-home$34,421After all taxes
Monthly deposit$2,868Estimated per month
Biweekly paycheck$1,324Every 2 weeks (26/yr)
Effective tax rate17.5%Total tax burden
Federal income tax$2,826 / yr
Pennsylvania state income tax$1,281 / yr
FICA (Social Security & Medicare)$3,192 / yr

Customer service representatives pay range in Erie, PA, hourly and yearly

BLS May 2025 estimates for the Erie, PA metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Erie, PA metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (PA)
10th percentile$14.96/hr$2,593$31,110$26,222
25th percentile$17.08/hr$2,960$35,520$29,630
MedianMedian$20.06/hr$3,477$41,720$34,421
75th percentile$23.54/hr$4,079$48,950$40,009
90th percentile$27.83/hr$4,823$57,880$46,910

Is $41,720 a good salary in Erie, PA?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$63,354Census Bureau ACS
Local price level (U.S. = 100)91.09% below national average
One paycheck vs. a household65.9%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Erie, PA: common questions

What is the median salary for customer service representatives in Erie, PA?

The BLS median annual wage for customer service representatives in the Erie, PA metro area was $41,720 in May 2025, about $3,477 a month or $20.06 an hour. Statewide, the Pennsylvania median for this job is $44,630, so the metro pays 7% below the state.

What is the hourly pay for customer service representatives in Erie, PA?

The median hourly wage for customer service representatives in Erie, PA was $20.06 in the BLS survey. One in ten earned less than $14.96 an hour and one in ten earned more than $27.83.

How many customer service representatives work in Erie, PA?

BLS estimated 1,610 jobs for customer service representatives in the metro in May 2025, or 13.4 of every 1,000 jobs. Its location quotient of 0.80 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Erie, PA?

BLS wage estimates for customer service representatives in Erie, PA run from $31,110 at the 10th percentile to $35,520 at the 25th, $48,950 at the 75th, and $57,880 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Erie, PA?

On a median gross salary of $41,720, an estimated $34,421 lands in net take-home pay per year ($1,324 biweekly) for a single filer claiming the standard deduction in Pennsylvania in 2026. Total tax withholding equals $7,299 (an effective rate of 17.5%).

How much do customer service representatives make per month in Erie, PA?

On the median annual salary of $41,720, gross monthly income is $3,477. After federal, FICA, and Pennsylvania state income taxes, estimated net take-home pay is $2,868 per month (or $1,324 every two weeks).

Is $41,720 a good salary in Erie, PA?

At $41,720, the median salary for customer service representatives is 65.9% of the Erie, PA median household income ($63,354). It is 6% below the $44,460 median for all jobs in the metro. The BEA regional price parity is 91.0, so prices here run 9% below the U.S. average.