Kalamazoo-Portage, MI metro area · BLS May 2025 · Updated

How much does a customer service representative make in Kalamazoo-Portage, MI?

In the Kalamazoo-Portage, MI metropolitan area, customer service representatives earned a median of $44,130 a year ($21.22 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 1,970 of these jobs there. That is 9% below the $48,510 median for all jobs in the metro. The middle 80% earned between $29,900 and $62,580; these percentiles do not measure years of experience. Applying 2026 federal and Michigan tax rules to the median leaves an estimated $36,014 in take-home pay.

Customer service representative pay in Kalamazoo-Portage, MI at a glance

Median salary

$44,130$21.22 per hour · $3,678 monthly · BLS May 2025
10th percentile$29,900$14.38/hr
25th percentile$36,050$17.33/hr
75th percentile$49,490$23.79/hr
90th percentile$62,580$30.09/hr
Jobs in this metro1,970Location quotient 0.97 (U.S. = 1.00)
Against all jobs here9% belowAll-jobs median $48,510
Against Michiganabout the same asStatewide median $43,950
Against the U.S.1% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Kalamazoo-Portage, MI after taxes

$44,130
$15,000$90,000
Filing status:
Gross salary breakdown$44,130
Net 82%
Fed 7%
MI 4%
FICA 8%
Annual take-home$36,014After all taxes
Monthly deposit$3,001Estimated per month
Biweekly paycheck$1,385Every 2 weeks (26/yr)
Effective tax rate18.4%Total tax burden
Federal income tax$3,116 / yr
Michigan state income tax$1,625 / yr
FICA (Social Security & Medicare)$3,376 / yr

Customer service representatives pay range in Kalamazoo-Portage, MI, hourly and yearly

BLS May 2025 estimates for the Kalamazoo-Portage, MI metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Kalamazoo-Portage, MI metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MI)
10th percentile$14.38/hr$2,492$29,900$25,185
25th percentile$17.33/hr$3,004$36,050$29,865
MedianMedian$21.22/hr$3,678$44,130$36,014
75th percentile$23.79/hr$4,124$49,490$40,093
90th percentile$30.09/hr$5,215$62,580$50,054

Is $44,130 a good salary in Kalamazoo-Portage, MI?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$72,532Census Bureau ACS
Local price level (U.S. = 100)94.85.2% below national average
One paycheck vs. a household60.8%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Kalamazoo-Portage, MI: common questions

What is the median salary for customer service representatives in Kalamazoo-Portage, MI?

The BLS median annual wage for customer service representatives in the Kalamazoo-Portage, MI metro area was $44,130 in May 2025, about $3,678 a month or $21.22 an hour. Statewide, the Michigan median for this job is $43,950, so the metro pays about the same as the state.

What is the hourly pay for customer service representatives in Kalamazoo-Portage, MI?

The median hourly wage for customer service representatives in Kalamazoo-Portage, MI was $21.22 in the BLS survey. One in ten earned less than $14.38 an hour and one in ten earned more than $30.09.

How many customer service representatives work in Kalamazoo-Portage, MI?

BLS estimated 1,970 jobs for customer service representatives in the metro in May 2025, or 16.2 of every 1,000 jobs. Its location quotient of 0.97 means the job is about as common here as in the country as a whole.

What is the pay range for customer service representatives in Kalamazoo-Portage, MI?

BLS wage estimates for customer service representatives in Kalamazoo-Portage, MI run from $29,900 at the 10th percentile to $36,050 at the 25th, $49,490 at the 75th, and $62,580 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Kalamazoo-Portage, MI?

On a median gross salary of $44,130, an estimated $36,014 lands in net take-home pay per year ($1,385 biweekly) for a single filer claiming the standard deduction in Michigan in 2026. Total tax withholding equals $8,116 (an effective rate of 18.4%).

How much do customer service representatives make per month in Kalamazoo-Portage, MI?

On the median annual salary of $44,130, gross monthly income is $3,678. After federal, FICA, and Michigan state income taxes, estimated net take-home pay is $3,001 per month (or $1,385 every two weeks).

Is $44,130 a good salary in Kalamazoo-Portage, MI?

At $44,130, the median salary for customer service representatives is 60.8% of the Kalamazoo-Portage, MI median household income ($72,532). It is 9% below the $48,510 median for all jobs in the metro. The BEA regional price parity is 94.8, so prices here run 5.2% below the U.S. average.