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Rockford, IL metro area · BLS May 2025 · Updated

How much does a customer service representative make in Rockford, IL?

In the Rockford, IL metropolitan area, customer service representatives earned a median of $43,260 a year ($20.80 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 2,070 of these jobs there. That is 8% below the $47,120 median for all jobs in the metro. The middle 80% earned between $31,210 and $64,210; these percentiles do not measure years of experience. Applying 2026 federal and Illinois tax rules to the median leaves an estimated $34,943 in take-home pay.

Customer service representative pay in Rockford, IL at a glance

Median salary

$43,260$20.80 per hour · $3,605 monthly · BLS May 2025
10th percentile$31,210$15.01/hr
25th percentile$35,480$17.06/hr
75th percentile$52,680$25.33/hr
90th percentile$64,210$30.87/hr
Jobs in this metro2,070Location quotient 0.90 (U.S. = 1.00)
Against all jobs here8% belowAll-jobs median $47,120
Against Illinois6% belowStatewide median $46,130
Against the U.S.3% belowNational median $44,770

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Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $43,000 a year leaves after tax in IllinoisFederal tax, FICA and Illinois withholding on that salary, with the other 49 states beside it.
By the hour$21 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $43,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $43,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Illinois publishes a wage forThe biggest employers, the best paid, and what is distinctive about Illinois.

Customer service representative salary in Rockford, IL after taxes

$43,260
$15,000$90,000
Filing status:
Gross salary breakdown$43,260
Net 81%
Fed 7%
IL 5%
FICA 8%
Annual take-home$34,943After all taxes
Monthly deposit$2,912Estimated per month
Biweekly paycheck$1,344Every 2 weeks (26/yr)
Effective tax rate19.2%Total tax burden
Federal income tax$3,011 / yr
Illinois state income tax$1,997 / yr
FICA (Social Security & Medicare)$3,309 / yr
Customize deductions in full Illinois calculator

Customer service representatives pay range in Rockford, IL, hourly and yearly

BLS May 2025 estimates for the Rockford, IL metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Rockford, IL metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (IL)
10th percentile$15.01/hr$2,601$31,210$25,857
25th percentile$17.06/hr$2,957$35,480$29,077
MedianMedian$20.80/hr$3,605$43,260$34,943
75th percentile$25.33/hr$4,390$52,680$42,046
90th percentile$30.87/hr$5,351$64,210$50,739

Is $43,260 a good salary in Rockford, IL?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$68,033Census Bureau ACS
Local price level (U.S. = 100)92.27.8% below national average
One paycheck vs. a household63.6%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

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Customer service representatives pay in other Illinois metros

Metros in the same state that are closest in size to Rockford, IL. A statewide average can hide differences this large.

Customer service representative pay in Rockford, IL: common questions

What is the median salary for customer service representatives in Rockford, IL?

The BLS median annual wage for customer service representatives in the Rockford, IL metro area was $43,260 in May 2025, about $3,605 a month or $20.80 an hour. Statewide, the Illinois median for this job is $46,130, so the metro pays 6% below the state.

What is the hourly pay for customer service representatives in Rockford, IL?

The median hourly wage for customer service representatives in Rockford, IL was $20.80 in the BLS survey. One in ten earned less than $15.01 an hour and one in ten earned more than $30.87.

How many customer service representatives work in Rockford, IL?

BLS estimated 2,070 jobs for customer service representatives in the metro in May 2025, or 15.1 of every 1,000 jobs. Its location quotient of 0.90 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Rockford, IL?

BLS wage estimates for customer service representatives in Rockford, IL run from $31,210 at the 10th percentile to $35,480 at the 25th, $52,680 at the 75th, and $64,210 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Rockford, IL?

On a median gross salary of $43,260, an estimated $34,943 lands in net take-home pay per year ($1,344 biweekly) for a single filer claiming the standard deduction in Illinois in 2026. Total tax withholding equals $8,317 (an effective rate of 19.2%).

How much do customer service representatives make per month in Rockford, IL?

On the median annual salary of $43,260, gross monthly income is $3,605. After federal, FICA, and Illinois state income taxes, estimated net take-home pay is $2,912 per month (or $1,344 every two weeks).

Is $43,260 a good salary in Rockford, IL?

At $43,260, the median salary for customer service representatives is 63.6% of the Rockford, IL median household income ($68,033). It is 8% below the $47,120 median for all jobs in the metro. The BEA regional price parity is 92.2, so prices here run 7.8% below the U.S. average.