Springfield, MO metro area · BLS May 2025 · Updated

How much does a customer service representative make in Springfield, MO?

In the Springfield, MO metropolitan area, customer service representatives earned a median of $38,970 a year ($18.74 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 4,120 of these jobs there. That is 15% below the $45,780 median for all jobs in the metro. The middle 80% earned between $31,130 and $60,400; these percentiles do not measure years of experience. Applying 2026 federal and Missouri tax rules to the median leaves an estimated $32,606 in take-home pay.

Customer service representative pay in Springfield, MO at a glance

Median salary

$38,970$18.74 per hour · $3,248 monthly · BLS May 2025
10th percentile$31,130$14.96/hr
25th percentile$35,400$17.02/hr
75th percentile$48,380$23.26/hr
90th percentile$60,400$29.04/hr
Jobs in this metro4,120Location quotient 1.11 (U.S. = 1.00)
Against all jobs here15% belowAll-jobs median $45,780
Against Missouri12% belowStatewide median $44,190
Against the U.S.13% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Springfield, MO after taxes

$38,970
$15,000$80,000
Filing status:
Gross salary breakdown$38,970
Net 84%
Fed 6%
MO 2%
FICA 8%
Annual take-home$32,606After all taxes
Monthly deposit$2,717Estimated per month
Biweekly paycheck$1,254Every 2 weeks (26/yr)
Effective tax rate16.3%Total tax burden
Federal income tax$2,496 / yr
Missouri state income tax$886 / yr
FICA (Social Security & Medicare)$2,981 / yr

Customer service representatives pay range in Springfield, MO, hourly and yearly

BLS May 2025 estimates for the Springfield, MO metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Springfield, MO metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MO)
10th percentile$14.96/hr$2,594$31,130$26,664
25th percentile$17.02/hr$2,950$35,400$29,901
MedianMedian$18.74/hr$3,248$38,970$32,606
75th percentile$23.26/hr$4,032$48,380$39,738
90th percentile$29.04/hr$5,033$60,400$48,825

Is $38,970 a good salary in Springfield, MO?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$65,071Census Bureau ACS
Local price level (U.S. = 100)88.611.4% below national average
One paycheck vs. a household59.9%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Springfield, MO: common questions

What is the median salary for customer service representatives in Springfield, MO?

The BLS median annual wage for customer service representatives in the Springfield, MO metro area was $38,970 in May 2025, about $3,248 a month or $18.74 an hour. Statewide, the Missouri median for this job is $44,190, so the metro pays 12% below the state.

What is the hourly pay for customer service representatives in Springfield, MO?

The median hourly wage for customer service representatives in Springfield, MO was $18.74 in the BLS survey. One in ten earned less than $14.96 an hour and one in ten earned more than $29.04.

How many customer service representatives work in Springfield, MO?

BLS estimated 4,120 jobs for customer service representatives in the metro in May 2025, or 18.5 of every 1,000 jobs. Its location quotient of 1.11 means the job is more concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Springfield, MO?

BLS wage estimates for customer service representatives in Springfield, MO run from $31,130 at the 10th percentile to $35,400 at the 25th, $48,380 at the 75th, and $60,400 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Springfield, MO?

On a median gross salary of $38,970, an estimated $32,606 lands in net take-home pay per year ($1,254 biweekly) for a single filer claiming the standard deduction in Missouri in 2026. Total tax withholding equals $6,364 (an effective rate of 16.3%).

How much do customer service representatives make per month in Springfield, MO?

On the median annual salary of $38,970, gross monthly income is $3,248. After federal, FICA, and Missouri state income taxes, estimated net take-home pay is $2,717 per month (or $1,254 every two weeks).

Is $38,970 a good salary in Springfield, MO?

At $38,970, the median salary for customer service representatives is 59.9% of the Springfield, MO median household income ($65,071). It is 15% below the $45,780 median for all jobs in the metro. The BEA regional price parity is 88.6, so prices here run 11.4% below the U.S. average.