Watertown-Fort Drum, NY metro area · BLS May 2025 · Updated

How much does a customer service representative make in Watertown-Fort Drum, NY?

In the Watertown-Fort Drum, NY metropolitan area, customer service representatives earned a median of $39,830 a year ($19.15 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 420 of these jobs there. That is 16% below the $47,600 median for all jobs in the metro. The middle 80% earned between $32,400 and $57,340; these percentiles do not measure years of experience. Applying 2026 federal and New York tax rules to the median leaves an estimated $32,629 in take-home pay.

Customer service representative pay in Watertown-Fort Drum, NY at a glance

Median salary

$39,830$19.15 per hour · $3,319 monthly · BLS May 2025
10th percentile$32,400$15.58/hr
25th percentile$36,270$17.44/hr
75th percentile$46,590$22.40/hr
90th percentile$57,340$27.57/hr
Jobs in this metro420Location quotient 0.64 (U.S. = 1.00)
Against all jobs here16% belowAll-jobs median $47,600
Against New York17% belowStatewide median $48,000
Against the U.S.11% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Watertown-Fort Drum, NY after taxes

$39,830
$15,000$80,000
Filing status:
Gross salary breakdown$39,830
Net 82%
Fed 7%
NY 4%
FICA 8%
Annual take-home$32,629After all taxes
Monthly deposit$2,719Estimated per month
Biweekly paycheck$1,255Every 2 weeks (26/yr)
Effective tax rate18.1%Total tax burden
Federal income tax$2,600 / yr
New York state income tax$1,554 / yr
FICA (Social Security & Medicare)$3,047 / yr

Customer service representatives pay range in Watertown-Fort Drum, NY, hourly and yearly

BLS May 2025 estimates for the Watertown-Fort Drum, NY metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Watertown-Fort Drum, NY metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (NY)
10th percentile$15.58/hr$2,700$32,400$27,060
25th percentile$17.44/hr$3,023$36,270$29,961
MedianMedian$19.15/hr$3,319$39,830$32,629
75th percentile$22.40/hr$3,883$46,590$37,696
90th percentile$27.57/hr$4,778$57,340$45,753

Is $39,830 a good salary in Watertown-Fort Drum, NY?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$66,301Census Bureau ACS
Local price level (U.S. = 100)87.712.3% below national average
One paycheck vs. a household60.1%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Watertown-Fort Drum, NY: common questions

What is the median salary for customer service representatives in Watertown-Fort Drum, NY?

The BLS median annual wage for customer service representatives in the Watertown-Fort Drum, NY metro area was $39,830 in May 2025, about $3,319 a month or $19.15 an hour. Statewide, the New York median for this job is $48,000, so the metro pays 17% below the state.

What is the hourly pay for customer service representatives in Watertown-Fort Drum, NY?

The median hourly wage for customer service representatives in Watertown-Fort Drum, NY was $19.15 in the BLS survey. One in ten earned less than $15.58 an hour and one in ten earned more than $27.57.

How many customer service representatives work in Watertown-Fort Drum, NY?

BLS estimated 420 jobs for customer service representatives in the metro in May 2025, or 10.6 of every 1,000 jobs. Its location quotient of 0.64 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Watertown-Fort Drum, NY?

BLS wage estimates for customer service representatives in Watertown-Fort Drum, NY run from $32,400 at the 10th percentile to $36,270 at the 25th, $46,590 at the 75th, and $57,340 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Watertown-Fort Drum, NY?

On a median gross salary of $39,830, an estimated $32,629 lands in net take-home pay per year ($1,255 biweekly) for a single filer claiming the standard deduction in New York in 2026. Total tax withholding equals $7,201 (an effective rate of 18.1%).

How much do customer service representatives make per month in Watertown-Fort Drum, NY?

On the median annual salary of $39,830, gross monthly income is $3,319. After federal, FICA, and New York state income taxes, estimated net take-home pay is $2,719 per month (or $1,255 every two weeks).

Is $39,830 a good salary in Watertown-Fort Drum, NY?

At $39,830, the median salary for customer service representatives is 60.1% of the Watertown-Fort Drum, NY median household income ($66,301). It is 16% below the $47,600 median for all jobs in the metro. The BEA regional price parity is 87.7, so prices here run 12.3% below the U.S. average.