Customer service representative pay in Amherst Town-Northampton, MA at a glance
Median salary
$43,560$20.94 per hour · $3,630 monthly · BLS May 2025Run the numbers on your own pay
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Customer service representative salary in Amherst Town-Northampton, MA after taxes
Customer service representatives pay range in Amherst Town-Northampton, MA, hourly and yearly
BLS May 2025 estimates for the Amherst Town-Northampton, MA metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.
| Percentile | Hourly | Monthly | Yearly | After tax a year (MA) |
|---|---|---|---|---|
| 10th percentile | $16.87/hr | $2,924 | $35,090 | $28,940 |
| 25th percentile | $17.93/hr | $3,107 | $37,280 | $30,590 |
| MedianMedian | $20.94/hr | $3,630 | $43,560 | $35,322 |
| 75th percentile | $23.97/hr | $4,155 | $49,860 | $40,070 |
| 90th percentile | $29.31/hr | $5,081 | $60,970 | $48,441 |
Is $43,560 a good salary in Amherst Town-Northampton, MA?
It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.
Customer service representatives pay in Massachusetts and across the U.S.
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Customer service representative pay in Amherst Town-Northampton, MA: common questions
What is the median salary for customer service representatives in Amherst Town-Northampton, MA?
The BLS median annual wage for customer service representatives in the Amherst Town-Northampton, MA metro area was $43,560 in May 2025, about $3,630 a month or $20.94 an hour. Statewide, the Massachusetts median for this job is $49,120, so the metro pays 11% below the state.
What is the hourly pay for customer service representatives in Amherst Town-Northampton, MA?
The median hourly wage for customer service representatives in Amherst Town-Northampton, MA was $20.94 in the BLS survey. One in ten earned less than $16.87 an hour and one in ten earned more than $29.31.
How many customer service representatives work in Amherst Town-Northampton, MA?
BLS estimated 760 jobs for customer service representatives in the metro in May 2025, or 11.5 of every 1,000 jobs. Its location quotient of 0.69 means the job is less concentrated here than in the country as a whole.
What is the pay range for customer service representatives in Amherst Town-Northampton, MA?
BLS wage estimates for customer service representatives in Amherst Town-Northampton, MA run from $35,090 at the 10th percentile to $37,280 at the 25th, $49,860 at the 75th, and $60,970 at the 90th. These are points in the wage distribution, not experience levels.
How much do customer service representatives take home after taxes in Amherst Town-Northampton, MA?
On a median gross salary of $43,560, an estimated $35,322 lands in net take-home pay per year ($1,359 biweekly) for a single filer claiming the standard deduction in Massachusetts in 2026. Total tax withholding equals $8,238 (an effective rate of 18.9%).
How much do customer service representatives make per month in Amherst Town-Northampton, MA?
On the median annual salary of $43,560, gross monthly income is $3,630. After federal, FICA, and Massachusetts state income taxes, estimated net take-home pay is $2,944 per month (or $1,359 every two weeks).
Is $43,560 a good salary in Amherst Town-Northampton, MA?
At $43,560, the median salary for customer service representatives is 50.1% of the Amherst Town-Northampton, MA median household income ($87,001). It is 24% below the $57,030 median for all jobs in the metro. The BEA regional price parity is 100.2, so prices here run 0.2% above the U.S. average.