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Pittsfield, MA metro area · BLS May 2025 · Updated

How much does a customer service representative make in Pittsfield, MA?

In the Pittsfield, MA metropolitan area, customer service representatives earned a median of $44,650 a year ($21.47 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 680 of these jobs there. That is 14% below the $51,860 median for all jobs in the metro. The middle 80% earned between $34,350 and $64,360; these percentiles do not measure years of experience. Applying 2026 federal and Massachusetts tax rules to the median leaves an estimated $36,144 in take-home pay.

Customer service representative pay in Pittsfield, MA at a glance

Median salary

$44,650$21.47 per hour · $3,721 monthly · BLS May 2025
10th percentile$34,350$16.51/hr
25th percentile$38,010$18.28/hr
75th percentile$56,860$27.34/hr
90th percentile$64,360$30.94/hr
Jobs in this metro680Location quotient 0.72 (U.S. = 1.00)
Against all jobs here14% belowAll-jobs median $51,860
Against Massachusetts9% belowStatewide median $49,120
Against the U.S.about the same asNational median $44,770

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Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $45,000 a year leaves after tax in MassachusettsFederal tax, FICA and Massachusetts withholding on that salary, with the other 49 states beside it.
By the hour$21 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $45,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $45,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Massachusetts publishes a wage forThe biggest employers, the best paid, and what is distinctive about Massachusetts.

Customer service representative salary in Pittsfield, MA after taxes

$44,650
$15,000$90,000
Filing status:
Gross salary breakdown$44,650
Net 81%
Fed 7%
MA 4%
FICA 8%
Annual take-home$36,144After all taxes
Monthly deposit$3,012Estimated per month
Biweekly paycheck$1,390Every 2 weeks (26/yr)
Effective tax rate19.1%Total tax burden
Federal income tax$3,178 / yr
Massachusetts state income tax$1,913 / yr
FICA (Social Security & Medicare)$3,416 / yr
Customize deductions in full Massachusetts calculator

Customer service representatives pay range in Pittsfield, MA, hourly and yearly

BLS May 2025 estimates for the Pittsfield, MA metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Pittsfield, MA metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MA)
10th percentile$16.51/hr$2,863$34,350$28,383
25th percentile$18.28/hr$3,168$38,010$31,141
MedianMedian$21.47/hr$3,721$44,650$36,144
75th percentile$27.34/hr$4,738$56,860$45,344
90th percentile$30.94/hr$5,363$64,360$50,995

Is $44,650 a good salary in Pittsfield, MA?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$76,013Census Bureau ACS
Local price level (U.S. = 100)95.14.9% below national average
One paycheck vs. a household58.7%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

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Customer service representatives pay in other Massachusetts metros

Metros in the same state that are closest in size to Pittsfield, MA. A statewide average can hide differences this large.

Customer service representative pay in Pittsfield, MA: common questions

What is the median salary for customer service representatives in Pittsfield, MA?

The BLS median annual wage for customer service representatives in the Pittsfield, MA metro area was $44,650 in May 2025, about $3,721 a month or $21.47 an hour. Statewide, the Massachusetts median for this job is $49,120, so the metro pays 9% below the state.

What is the hourly pay for customer service representatives in Pittsfield, MA?

The median hourly wage for customer service representatives in Pittsfield, MA was $21.47 in the BLS survey. One in ten earned less than $16.51 an hour and one in ten earned more than $30.94.

How many customer service representatives work in Pittsfield, MA?

BLS estimated 680 jobs for customer service representatives in the metro in May 2025, or 12.1 of every 1,000 jobs. Its location quotient of 0.72 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Pittsfield, MA?

BLS wage estimates for customer service representatives in Pittsfield, MA run from $34,350 at the 10th percentile to $38,010 at the 25th, $56,860 at the 75th, and $64,360 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Pittsfield, MA?

On a median gross salary of $44,650, an estimated $36,144 lands in net take-home pay per year ($1,390 biweekly) for a single filer claiming the standard deduction in Massachusetts in 2026. Total tax withholding equals $8,506 (an effective rate of 19.1%).

How much do customer service representatives make per month in Pittsfield, MA?

On the median annual salary of $44,650, gross monthly income is $3,721. After federal, FICA, and Massachusetts state income taxes, estimated net take-home pay is $3,012 per month (or $1,390 every two weeks).

Is $44,650 a good salary in Pittsfield, MA?

At $44,650, the median salary for customer service representatives is 58.7% of the Pittsfield, MA median household income ($76,013). It is 14% below the $51,860 median for all jobs in the metro. The BEA regional price parity is 95.1, so prices here run 4.9% below the U.S. average.