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Worcester, MA metro area · BLS May 2025 · Updated

How much does a customer service representative make in Worcester, MA?

In the Worcester, MA metropolitan area, customer service representatives earned a median of $47,540 a year ($22.85 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 4,740 of these jobs there. That is 18% below the $57,830 median for all jobs in the metro. The middle 80% earned between $35,140 and $66,980; these percentiles do not measure years of experience. Applying 2026 federal and Massachusetts tax rules to the median leaves an estimated $38,321 in take-home pay.

Customer service representative pay in Worcester, MA at a glance

Median salary

$47,540$22.85 per hour · $3,962 monthly · BLS May 2025
10th percentile$35,140$16.90/hr
25th percentile$39,050$18.77/hr
75th percentile$58,630$28.19/hr
90th percentile$66,980$32.20/hr
Jobs in this metro4,740Location quotient 0.81 (U.S. = 1.00)
Against all jobs here18% belowAll-jobs median $57,830
Against Massachusetts3% belowStatewide median $49,120
Against the U.S.6% aboveNational median $44,770

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Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Take-home payWhat $48,000 a year leaves after tax in MassachusettsFederal tax, FICA and Massachusetts withholding on that salary, with the other 49 states beside it.
By the hour$23 an hour is how much a yearWeekly, biweekly and monthly gross at 2,080 hours, plus time and a half.
HousingWhat a $48,000 salary buys at today's ratesPrice range, down payment and the monthly payment behind it, on current mortgage rates.
Local pricesWhat $48,000 is worth where you liveRent, groceries and the local price level against the national average.
Same stateEvery occupation Massachusetts publishes a wage forThe biggest employers, the best paid, and what is distinctive about Massachusetts.

Customer service representative salary in Worcester, MA after taxes

$47,540
$15,000$100,000
Filing status:
Gross salary breakdown$47,540
Net 81%
Fed 7%
MA 4%
FICA 8%
Annual take-home$38,321After all taxes
Monthly deposit$3,193Estimated per month
Biweekly paycheck$1,474Every 2 weeks (26/yr)
Effective tax rate19.4%Total tax burden
Federal income tax$3,525 / yr
Massachusetts state income tax$2,057 / yr
FICA (Social Security & Medicare)$3,637 / yr
Customize deductions in full Massachusetts calculator

Customer service representatives pay range in Worcester, MA, hourly and yearly

BLS May 2025 estimates for the Worcester, MA metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Worcester, MA metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MA)
10th percentile$16.90/hr$2,928$35,140$28,978
25th percentile$18.77/hr$3,254$39,050$31,924
MedianMedian$22.85/hr$3,962$47,540$38,321
75th percentile$28.19/hr$4,886$58,630$46,678
90th percentile$32.20/hr$5,582$66,980$52,921

Is $47,540 a good salary in Worcester, MA?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$95,939Census Bureau ACS
Local price level (U.S. = 100)102.52.5% above national average
One paycheck vs. a household49.6%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

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Customer service representatives pay in other Massachusetts metros

Metros in the same state that are closest in size to Worcester, MA. A statewide average can hide differences this large.

Customer service representative pay in Worcester, MA: common questions

What is the median salary for customer service representatives in Worcester, MA?

The BLS median annual wage for customer service representatives in the Worcester, MA metro area was $47,540 in May 2025, about $3,962 a month or $22.85 an hour. Statewide, the Massachusetts median for this job is $49,120, so the metro pays 3% below the state.

What is the hourly pay for customer service representatives in Worcester, MA?

The median hourly wage for customer service representatives in Worcester, MA was $22.85 in the BLS survey. One in ten earned less than $16.90 an hour and one in ten earned more than $32.20.

How many customer service representatives work in Worcester, MA?

BLS estimated 4,740 jobs for customer service representatives in the metro in May 2025, or 13.6 of every 1,000 jobs. Its location quotient of 0.81 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Worcester, MA?

BLS wage estimates for customer service representatives in Worcester, MA run from $35,140 at the 10th percentile to $39,050 at the 25th, $58,630 at the 75th, and $66,980 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Worcester, MA?

On a median gross salary of $47,540, an estimated $38,321 lands in net take-home pay per year ($1,474 biweekly) for a single filer claiming the standard deduction in Massachusetts in 2026. Total tax withholding equals $9,219 (an effective rate of 19.4%).

How much do customer service representatives make per month in Worcester, MA?

On the median annual salary of $47,540, gross monthly income is $3,962. After federal, FICA, and Massachusetts state income taxes, estimated net take-home pay is $3,193 per month (or $1,474 every two weeks).

Is $47,540 a good salary in Worcester, MA?

At $47,540, the median salary for customer service representatives is 49.6% of the Worcester, MA median household income ($95,939). It is 18% below the $57,830 median for all jobs in the metro. The BEA regional price parity is 102.5, so prices here run 2.5% above the U.S. average.