Ann Arbor, MI metro area · BLS May 2025 · Updated

How much does a customer service representative make in Ann Arbor, MI?

In the Ann Arbor, MI metropolitan area, customer service representatives earned a median of $39,480 a year ($18.98 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 3,440 of these jobs there. That is 29% below the $55,380 median for all jobs in the metro. The middle 80% earned between $34,300 and $61,840; these percentiles do not measure years of experience. Applying 2026 federal and Michigan tax rules to the median leaves an estimated $32,475 in take-home pay.

Customer service representative pay in Ann Arbor, MI at a glance

Median salary

$39,480$18.98 per hour · $3,290 monthly · BLS May 2025
10th percentile$34,300$16.49/hr
25th percentile$35,400$17.02/hr
75th percentile$48,430$23.28/hr
90th percentile$61,840$29.73/hr
Jobs in this metro3,440Location quotient 0.94 (U.S. = 1.00)
Against all jobs here29% belowAll-jobs median $55,380
Against Michigan10% belowStatewide median $43,950
Against the U.S.12% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Ann Arbor, MI after taxes

$39,480
$15,000$80,000
Filing status:
Gross salary breakdown$39,480
Net 82%
Fed 6%
MI 4%
FICA 8%
Annual take-home$32,475After all taxes
Monthly deposit$2,706Estimated per month
Biweekly paycheck$1,249Every 2 weeks (26/yr)
Effective tax rate17.7%Total tax burden
Federal income tax$2,558 / yr
Michigan state income tax$1,427 / yr
FICA (Social Security & Medicare)$3,020 / yr

Customer service representatives pay range in Ann Arbor, MI, hourly and yearly

BLS May 2025 estimates for the Ann Arbor, MI metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Ann Arbor, MI metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MI)
10th percentile$16.49/hr$2,858$34,300$28,533
25th percentile$17.02/hr$2,950$35,400$29,370
MedianMedian$18.98/hr$3,290$39,480$32,475
75th percentile$23.28/hr$4,036$48,430$39,286
90th percentile$29.73/hr$5,153$61,840$49,491

Is $39,480 a good salary in Ann Arbor, MI?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$89,180Census Bureau ACS
Local price level (U.S. = 100)100.90.9% above national average
One paycheck vs. a household44.3%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Ann Arbor, MI: common questions

What is the median salary for customer service representatives in Ann Arbor, MI?

The BLS median annual wage for customer service representatives in the Ann Arbor, MI metro area was $39,480 in May 2025, about $3,290 a month or $18.98 an hour. Statewide, the Michigan median for this job is $43,950, so the metro pays 10% below the state.

What is the hourly pay for customer service representatives in Ann Arbor, MI?

The median hourly wage for customer service representatives in Ann Arbor, MI was $18.98 in the BLS survey. One in ten earned less than $16.49 an hour and one in ten earned more than $29.73.

How many customer service representatives work in Ann Arbor, MI?

BLS estimated 3,440 jobs for customer service representatives in the metro in May 2025, or 15.7 of every 1,000 jobs. Its location quotient of 0.94 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Ann Arbor, MI?

BLS wage estimates for customer service representatives in Ann Arbor, MI run from $34,300 at the 10th percentile to $35,400 at the 25th, $48,430 at the 75th, and $61,840 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Ann Arbor, MI?

On a median gross salary of $39,480, an estimated $32,475 lands in net take-home pay per year ($1,249 biweekly) for a single filer claiming the standard deduction in Michigan in 2026. Total tax withholding equals $7,005 (an effective rate of 17.7%).

How much do customer service representatives make per month in Ann Arbor, MI?

On the median annual salary of $39,480, gross monthly income is $3,290. After federal, FICA, and Michigan state income taxes, estimated net take-home pay is $2,706 per month (or $1,249 every two weeks).

Is $39,480 a good salary in Ann Arbor, MI?

At $39,480, the median salary for customer service representatives is 44.3% of the Ann Arbor, MI median household income ($89,180). It is 29% below the $55,380 median for all jobs in the metro. The BEA regional price parity is 100.9, so prices here run 0.9% above the U.S. average.