Grand Rapids-Wyoming-Kentwood, MI metro area · BLS May 2025 · Updated

How much does a customer service representative make in Grand Rapids-Wyoming, MI?

In the Grand Rapids-Wyoming-Kentwood, MI metropolitan area, customer service representatives earned a median of $44,990 a year ($21.63 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 9,010 of these jobs there. That is 5% below the $47,570 median for all jobs in the metro. The middle 80% earned between $30,210 and $63,340; these percentiles do not measure years of experience. Applying 2026 federal and Michigan tax rules to the median leaves an estimated $36,668 in take-home pay.

Customer service representative pay in Grand Rapids-Wyoming, MI at a glance

Median salary

$44,990$21.63 per hour · $3,749 monthly · BLS May 2025
10th percentile$30,210$14.52/hr
25th percentile$37,110$17.84/hr
75th percentile$50,250$24.16/hr
90th percentile$63,340$30.45/hr
Jobs in this metro9,010Location quotient 0.90 (U.S. = 1.00)
Against all jobs here5% belowAll-jobs median $47,570
Against Michigan2% aboveStatewide median $43,950
Against the U.S.about the same asNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Grand Rapids-Wyoming, MI after taxes

$44,990
$15,000$90,000
Filing status:
Gross salary breakdown$44,990
Net 82%
Fed 7%
MI 4%
FICA 8%
Annual take-home$36,668After all taxes
Monthly deposit$3,056Estimated per month
Biweekly paycheck$1,410Every 2 weeks (26/yr)
Effective tax rate18.5%Total tax burden
Federal income tax$3,219 / yr
Michigan state income tax$1,661 / yr
FICA (Social Security & Medicare)$3,442 / yr

Customer service representatives pay range in Grand Rapids-Wyoming, MI, hourly and yearly

BLS May 2025 estimates for the Grand Rapids-Wyoming-Kentwood, MI metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Grand Rapids-Wyoming-Kentwood, MI metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MI)
10th percentile$14.52/hr$2,518$30,210$25,421
25th percentile$17.84/hr$3,093$37,110$30,671
MedianMedian$21.63/hr$3,749$44,990$36,668
75th percentile$24.16/hr$4,188$50,250$40,671
90th percentile$30.45/hr$5,278$63,340$50,632

Is $44,990 a good salary in Grand Rapids-Wyoming, MI?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$82,874Census Bureau ACS
Local price level (U.S. = 100)95.54.5% below national average
One paycheck vs. a household54.3%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Grand Rapids-Wyoming, MI: common questions

What is the median salary for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI?

The BLS median annual wage for customer service representatives in the Grand Rapids-Wyoming-Kentwood, MI metro area was $44,990 in May 2025, about $3,749 a month or $21.63 an hour. Statewide, the Michigan median for this job is $43,950, so the metro pays 2% above the state.

What is the hourly pay for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI?

The median hourly wage for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI was $21.63 in the BLS survey. One in ten earned less than $14.52 an hour and one in ten earned more than $30.45.

How many customer service representatives work in Grand Rapids-Wyoming-Kentwood, MI?

BLS estimated 9,010 jobs for customer service representatives in the metro in May 2025, or 15.1 of every 1,000 jobs. Its location quotient of 0.90 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI?

BLS wage estimates for customer service representatives in Grand Rapids-Wyoming-Kentwood, MI run from $30,210 at the 10th percentile to $37,110 at the 25th, $50,250 at the 75th, and $63,340 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Grand Rapids-Wyoming-Kentwood, MI?

On a median gross salary of $44,990, an estimated $36,668 lands in net take-home pay per year ($1,410 biweekly) for a single filer claiming the standard deduction in Michigan in 2026. Total tax withholding equals $8,322 (an effective rate of 18.5%).

How much do customer service representatives make per month in Grand Rapids-Wyoming-Kentwood, MI?

On the median annual salary of $44,990, gross monthly income is $3,749. After federal, FICA, and Michigan state income taxes, estimated net take-home pay is $3,056 per month (or $1,410 every two weeks).

Is $44,990 a good salary in Grand Rapids-Wyoming-Kentwood, MI?

At $44,990, the median salary for customer service representatives is 54.3% of the Grand Rapids-Wyoming-Kentwood, MI median household income ($82,874). It is 5% below the $47,570 median for all jobs in the metro. The BEA regional price parity is 95.5, so prices here run 4.5% below the U.S. average.