Waterbury-Shelton, CT metro area · BLS May 2025 · Updated

How much does a customer service representative make in Waterbury-Shelton, CT?

In the Waterbury-Shelton, CT metropolitan area, customer service representatives earned a median of $46,590 a year ($22.40 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 2,130 of these jobs there. That is 9% below the $51,440 median for all jobs in the metro. The middle 80% earned between $36,650 and $69,090; these percentiles do not measure years of experience. Applying 2026 federal and Connecticut tax rules to the median leaves an estimated $37,953 in take-home pay.

Customer service representative pay in Waterbury-Shelton, CT at a glance

Median salary

$46,590$22.40 per hour · $3,883 monthly · BLS May 2025
10th percentile$36,650$17.62/hr
25th percentile$38,550$18.54/hr
75th percentile$57,810$27.79/hr
90th percentile$69,090$33.22/hr
Jobs in this metro2,130Location quotient 0.80 (U.S. = 1.00)
Against all jobs here9% belowAll-jobs median $51,440
Against Connecticut3% belowStatewide median $48,090
Against the U.S.4% aboveNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Waterbury-Shelton, CT after taxes

$46,590
$15,000$95,000
Filing status:
Gross salary breakdown$46,590
Net 81%
Fed 7%
CT 4%
FICA 8%
Annual take-home$37,953After all taxes
Monthly deposit$3,163Estimated per month
Biweekly paycheck$1,460Every 2 weeks (26/yr)
Effective tax rate18.5%Total tax burden
Federal income tax$3,411 / yr
Connecticut state income tax$1,662 / yr
FICA (Social Security & Medicare)$3,564 / yr

Customer service representatives pay range in Waterbury-Shelton, CT, hourly and yearly

BLS May 2025 estimates for the Waterbury-Shelton, CT metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Waterbury-Shelton, CT metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (CT)
10th percentile$17.62/hr$3,054$36,650$30,693
25th percentile$18.54/hr$3,213$38,550$32,062
MedianMedian$22.40/hr$3,883$46,590$37,953
75th percentile$27.79/hr$4,818$57,810$46,421
90th percentile$33.22/hr$5,758$69,090$54,310

Is $46,590 a good salary in Waterbury-Shelton, CT?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$86,191Census Bureau ACS
Local price level (U.S. = 100)99.80.2% below national average
One paycheck vs. a household54.1%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Waterbury-Shelton, CT: common questions

What is the median salary for customer service representatives in Waterbury-Shelton, CT?

The BLS median annual wage for customer service representatives in the Waterbury-Shelton, CT metro area was $46,590 in May 2025, about $3,883 a month or $22.40 an hour. Statewide, the Connecticut median for this job is $48,090, so the metro pays 3% below the state.

What is the hourly pay for customer service representatives in Waterbury-Shelton, CT?

The median hourly wage for customer service representatives in Waterbury-Shelton, CT was $22.40 in the BLS survey. One in ten earned less than $17.62 an hour and one in ten earned more than $33.22.

How many customer service representatives work in Waterbury-Shelton, CT?

BLS estimated 2,130 jobs for customer service representatives in the metro in May 2025, or 13.3 of every 1,000 jobs. Its location quotient of 0.80 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Waterbury-Shelton, CT?

BLS wage estimates for customer service representatives in Waterbury-Shelton, CT run from $36,650 at the 10th percentile to $38,550 at the 25th, $57,810 at the 75th, and $69,090 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Waterbury-Shelton, CT?

On a median gross salary of $46,590, an estimated $37,953 lands in net take-home pay per year ($1,460 biweekly) for a single filer claiming the standard deduction in Connecticut in 2026. Total tax withholding equals $8,637 (an effective rate of 18.5%).

How much do customer service representatives make per month in Waterbury-Shelton, CT?

On the median annual salary of $46,590, gross monthly income is $3,883. After federal, FICA, and Connecticut state income taxes, estimated net take-home pay is $3,163 per month (or $1,460 every two weeks).

Is $46,590 a good salary in Waterbury-Shelton, CT?

At $46,590, the median salary for customer service representatives is 54.1% of the Waterbury-Shelton, CT median household income ($86,191). It is 9% below the $51,440 median for all jobs in the metro. The BEA regional price parity is 99.8, so prices here run 0.2% below the U.S. average.