Burlington, NC metro area · BLS May 2025 · Updated

How much does a customer service representative make in Burlington, NC?

In the Burlington, NC metropolitan area, customer service representatives earned a median of $41,040 a year ($19.73 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 1,290 of these jobs there. That is 7% below the $44,010 median for all jobs in the metro. The middle 80% earned between $29,120 and $57,150; these percentiles do not measure years of experience. Applying 2026 federal and North Carolina tax rules to the median leaves an estimated $34,027 in take-home pay.

Customer service representative pay in Burlington, NC at a glance

Median salary

$41,040$19.73 per hour · $3,420 monthly · BLS May 2025
10th percentile$29,120$14.00/hr
25th percentile$34,950$16.80/hr
75th percentile$48,000$23.08/hr
90th percentile$57,150$27.48/hr
Jobs in this metro1,290Location quotient 1.14 (U.S. = 1.00)
Against all jobs here7% belowAll-jobs median $44,010
Against North Carolina2% aboveStatewide median $40,240
Against the U.S.8% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Burlington, NC after taxes

$41,040
$15,000$85,000
Filing status:
Gross salary breakdown$41,040
Net 83%
Fed 7%
NC 3%
FICA 8%
Annual take-home$34,027After all taxes
Monthly deposit$2,836Estimated per month
Biweekly paycheck$1,309Every 2 weeks (26/yr)
Effective tax rate17.1%Total tax burden
Federal income tax$2,745 / yr
North Carolina state income tax$1,129 / yr
FICA (Social Security & Medicare)$3,140 / yr

Customer service representatives pay range in Burlington, NC, hourly and yearly

BLS May 2025 estimates for the Burlington, NC metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Burlington, NC metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (NC)
10th percentile$14.00/hr$2,427$29,120$24,925
25th percentile$16.80/hr$2,913$34,950$29,377
MedianMedian$19.73/hr$3,420$41,040$34,027
75th percentile$23.08/hr$4,000$48,000$39,342
90th percentile$27.48/hr$4,763$57,150$46,328

Is $41,040 a good salary in Burlington, NC?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$65,651Census Bureau ACS
Local price level (U.S. = 100)93.26.8% below national average
One paycheck vs. a household62.5%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Burlington, NC: common questions

What is the median salary for customer service representatives in Burlington, NC?

The BLS median annual wage for customer service representatives in the Burlington, NC metro area was $41,040 in May 2025, about $3,420 a month or $19.73 an hour. Statewide, the North Carolina median for this job is $40,240, so the metro pays 2% above the state.

What is the hourly pay for customer service representatives in Burlington, NC?

The median hourly wage for customer service representatives in Burlington, NC was $19.73 in the BLS survey. One in ten earned less than $14.00 an hour and one in ten earned more than $27.48.

How many customer service representatives work in Burlington, NC?

BLS estimated 1,290 jobs for customer service representatives in the metro in May 2025, or 19.0 of every 1,000 jobs. Its location quotient of 1.14 means the job is more concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Burlington, NC?

BLS wage estimates for customer service representatives in Burlington, NC run from $29,120 at the 10th percentile to $34,950 at the 25th, $48,000 at the 75th, and $57,150 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Burlington, NC?

On a median gross salary of $41,040, an estimated $34,027 lands in net take-home pay per year ($1,309 biweekly) for a single filer claiming the standard deduction in North Carolina in 2026. Total tax withholding equals $7,013 (an effective rate of 17.1%).

How much do customer service representatives make per month in Burlington, NC?

On the median annual salary of $41,040, gross monthly income is $3,420. After federal, FICA, and North Carolina state income taxes, estimated net take-home pay is $2,836 per month (or $1,309 every two weeks).

Is $41,040 a good salary in Burlington, NC?

At $41,040, the median salary for customer service representatives is 62.5% of the Burlington, NC median household income ($65,651). It is 7% below the $44,010 median for all jobs in the metro. The BEA regional price parity is 93.2, so prices here run 6.8% below the U.S. average.