Jacksonville, NC metro area · BLS May 2025 · Updated

How much does a customer service representative make in Jacksonville, NC?

In the Jacksonville, NC metropolitan area, customer service representatives earned a median of $33,980 a year ($16.34 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 1,130 of these jobs there. That is 16% below the $40,230 median for all jobs in the metro. The middle 80% earned between $27,930 and $46,330; these percentiles do not measure years of experience. Applying 2026 federal and North Carolina tax rules to the median leaves an estimated $28,636 in take-home pay.

Customer service representative pay in Jacksonville, NC at a glance

Median salary

$33,980$16.34 per hour · $2,832 monthly · BLS May 2025
10th percentile$27,930$13.43/hr
25th percentile$30,120$14.48/hr
75th percentile$36,690$17.64/hr
90th percentile$46,330$22.28/hr
Jobs in this metro1,130Location quotient 1.29 (U.S. = 1.00)
Against all jobs here16% belowAll-jobs median $40,230
Against North Carolina16% belowStatewide median $40,240
Against the U.S.24% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Jacksonville, NC after taxes

$33,980
$15,000$70,000
Filing status:
Gross salary breakdown$33,980
Net 84%
Fed 6%
NC 2%
FICA 8%
Annual take-home$28,636After all taxes
Monthly deposit$2,386Estimated per month
Biweekly paycheck$1,101Every 2 weeks (26/yr)
Effective tax rate15.7%Total tax burden
Federal income tax$1,898 / yr
North Carolina state income tax$847 / yr
FICA (Social Security & Medicare)$2,599 / yr

Customer service representatives pay range in Jacksonville, NC, hourly and yearly

BLS May 2025 estimates for the Jacksonville, NC metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Jacksonville, NC metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (NC)
10th percentile$13.43/hr$2,328$27,930$24,005
25th percentile$14.48/hr$2,510$30,120$25,688
MedianMedian$16.34/hr$2,832$33,980$28,636
75th percentile$17.64/hr$3,058$36,690$30,705
90th percentile$22.28/hr$3,861$46,330$38,066

Is $33,980 a good salary in Jacksonville, NC?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$68,148Census Bureau ACS
Local price level (U.S. = 100)92.17.9% below national average
One paycheck vs. a household49.9%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Jacksonville, NC: common questions

What is the median salary for customer service representatives in Jacksonville, NC?

The BLS median annual wage for customer service representatives in the Jacksonville, NC metro area was $33,980 in May 2025, about $2,832 a month or $16.34 an hour. Statewide, the North Carolina median for this job is $40,240, so the metro pays 16% below the state.

What is the hourly pay for customer service representatives in Jacksonville, NC?

The median hourly wage for customer service representatives in Jacksonville, NC was $16.34 in the BLS survey. One in ten earned less than $13.43 an hour and one in ten earned more than $22.28.

How many customer service representatives work in Jacksonville, NC?

BLS estimated 1,130 jobs for customer service representatives in the metro in May 2025, or 21.6 of every 1,000 jobs. Its location quotient of 1.29 means the job is more concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Jacksonville, NC?

BLS wage estimates for customer service representatives in Jacksonville, NC run from $27,930 at the 10th percentile to $30,120 at the 25th, $36,690 at the 75th, and $46,330 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Jacksonville, NC?

On a median gross salary of $33,980, an estimated $28,636 lands in net take-home pay per year ($1,101 biweekly) for a single filer claiming the standard deduction in North Carolina in 2026. Total tax withholding equals $5,344 (an effective rate of 15.7%).

How much do customer service representatives make per month in Jacksonville, NC?

On the median annual salary of $33,980, gross monthly income is $2,832. After federal, FICA, and North Carolina state income taxes, estimated net take-home pay is $2,386 per month (or $1,101 every two weeks).

Is $33,980 a good salary in Jacksonville, NC?

At $33,980, the median salary for customer service representatives is 49.9% of the Jacksonville, NC median household income ($68,148). It is 16% below the $40,230 median for all jobs in the metro. The BEA regional price parity is 92.1, so prices here run 7.9% below the U.S. average.