Chicago-Naperville-Elgin, IL-IN metro area · BLS May 2025 · Updated

How much does a customer service representative make in Chicago-Naperville, IL?

In the Chicago-Naperville-Elgin, IL-IN metropolitan area, customer service representatives earned a median of $47,100 a year ($22.65 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 75,240 of these jobs there. That is 14% below the $54,720 median for all jobs in the metro. The middle 80% earned between $34,480 and $71,530; these percentiles do not measure years of experience. Applying 2026 federal and Illinois tax rules to the median leaves an estimated $37,838 in take-home pay.

Customer service representative pay in Chicago-Naperville, IL at a glance

Median salary

$47,100$22.65 per hour · $3,925 monthly · BLS May 2025
10th percentile$34,480$16.58/hr
25th percentile$38,260$18.40/hr
75th percentile$58,950$28.34/hr
90th percentile$71,530$34.39/hr
Jobs in this metro75,240Location quotient 1.00 (U.S. = 1.00)
Against all jobs here14% belowAll-jobs median $54,720
Against Illinois2% aboveStatewide median $46,130
Against the U.S.5% aboveNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Chicago-Naperville, IL after taxes

$47,100
$15,000$95,000
Filing status:
Gross salary breakdown$47,100
Net 80%
Fed 7%
IL 5%
FICA 8%
Annual take-home$37,838After all taxes
Monthly deposit$3,153Estimated per month
Biweekly paycheck$1,455Every 2 weeks (26/yr)
Effective tax rate19.7%Total tax burden
Federal income tax$3,472 / yr
Illinois state income tax$2,187 / yr
FICA (Social Security & Medicare)$3,603 / yr

Customer service representatives pay range in Chicago-Naperville, IL, hourly and yearly

BLS May 2025 estimates for the Chicago-Naperville-Elgin, IL-IN metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Chicago-Naperville-Elgin, IL-IN metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (IL)
10th percentile$16.58/hr$2,873$34,480$28,323
25th percentile$18.40/hr$3,188$38,260$31,173
MedianMedian$22.65/hr$3,925$47,100$37,838
75th percentile$28.34/hr$4,913$58,950$46,773
90th percentile$34.39/hr$5,961$71,530$55,755

Is $47,100 a good salary in Chicago-Naperville, IL?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$90,887Census Bureau ACS
Local price level (U.S. = 100)103.63.6% above national average
One paycheck vs. a household51.8%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Chicago-Naperville, IL: common questions

What is the median salary for customer service representatives in Chicago-Naperville-Elgin, IL-IN?

The BLS median annual wage for customer service representatives in the Chicago-Naperville-Elgin, IL-IN metro area was $47,100 in May 2025, about $3,925 a month or $22.65 an hour. Statewide, the Illinois median for this job is $46,130, so the metro pays 2% above the state.

What is the hourly pay for customer service representatives in Chicago-Naperville-Elgin, IL-IN?

The median hourly wage for customer service representatives in Chicago-Naperville-Elgin, IL-IN was $22.65 in the BLS survey. One in ten earned less than $16.58 an hour and one in ten earned more than $34.39.

How many customer service representatives work in Chicago-Naperville-Elgin, IL-IN?

BLS estimated 75,240 jobs for customer service representatives in the metro in May 2025, or 16.7 of every 1,000 jobs. Its location quotient of 1.00 means the job is about as common here as in the country as a whole.

What is the pay range for customer service representatives in Chicago-Naperville-Elgin, IL-IN?

BLS wage estimates for customer service representatives in Chicago-Naperville-Elgin, IL-IN run from $34,480 at the 10th percentile to $38,260 at the 25th, $58,950 at the 75th, and $71,530 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Chicago-Naperville-Elgin, IL-IN?

On a median gross salary of $47,100, an estimated $37,838 lands in net take-home pay per year ($1,455 biweekly) for a single filer claiming the standard deduction in Illinois in 2026. Total tax withholding equals $9,262 (an effective rate of 19.7%).

How much do customer service representatives make per month in Chicago-Naperville-Elgin, IL-IN?

On the median annual salary of $47,100, gross monthly income is $3,925. After federal, FICA, and Illinois state income taxes, estimated net take-home pay is $3,153 per month (or $1,455 every two weeks).

Is $47,100 a good salary in Chicago-Naperville-Elgin, IL-IN?

At $47,100, the median salary for customer service representatives is 51.8% of the Chicago-Naperville-Elgin, IL-IN median household income ($90,887). It is 14% below the $54,720 median for all jobs in the metro. The BEA regional price parity is 103.6, so prices here run 3.6% above the U.S. average.