Hagerstown-Martinsburg, MD-WV metro area · BLS May 2025 · Updated

How much does a customer service representative make in Hagerstown-Martinsburg, MD?

In the Hagerstown-Martinsburg, MD-WV metropolitan area, customer service representatives earned a median of $38,200 a year ($18.37 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 1,480 of these jobs there. That is 19% below the $47,440 median for all jobs in the metro. The middle 80% earned between $31,200 and $64,100; these percentiles do not measure years of experience. Applying 2026 federal and Maryland tax rules to the median leaves an estimated $31,423 in take-home pay.

Customer service representative pay in Hagerstown-Martinsburg, MD at a glance

Median salary

$38,200$18.37 per hour · $3,183 monthly · BLS May 2025
10th percentile$31,200$15.00/hr
25th percentile$32,220$15.49/hr
75th percentile$48,430$23.29/hr
90th percentile$64,100$30.82/hr
Jobs in this metro1,480Location quotient 0.83 (U.S. = 1.00)
Against all jobs here19% belowAll-jobs median $47,440
Against Maryland11% belowStatewide median $42,830
Against the U.S.15% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Hagerstown-Martinsburg, MD after taxes

$38,200
$15,000$80,000
Filing status:
Gross salary breakdown$38,200
Net 82%
Fed 6%
MD 4%
FICA 8%
Annual take-home$31,423After all taxes
Monthly deposit$2,619Estimated per month
Biweekly paycheck$1,209Every 2 weeks (26/yr)
Effective tax rate17.7%Total tax burden
Federal income tax$2,404 / yr
Maryland state income tax$1,451 / yr
FICA (Social Security & Medicare)$2,922 / yr

Customer service representatives pay range in Hagerstown-Martinsburg, MD, hourly and yearly

BLS May 2025 estimates for the Hagerstown-Martinsburg, MD-WV metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Hagerstown-Martinsburg, MD-WV metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (MD)
10th percentile$15.00/hr$2,600$31,200$26,131
25th percentile$15.49/hr$2,685$32,220$26,902
MedianMedian$18.37/hr$3,183$38,200$31,423
75th percentile$23.29/hr$4,036$48,430$39,157
90th percentile$30.82/hr$5,342$64,100$51,003

Is $38,200 a good salary in Hagerstown-Martinsburg, MD?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$78,802Census Bureau ACS
Local price level (U.S. = 100)94.25.8% below national average
One paycheck vs. a household48.5%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Hagerstown-Martinsburg, MD: common questions

What is the median salary for customer service representatives in Hagerstown-Martinsburg, MD-WV?

The BLS median annual wage for customer service representatives in the Hagerstown-Martinsburg, MD-WV metro area was $38,200 in May 2025, about $3,183 a month or $18.37 an hour. Statewide, the Maryland median for this job is $42,830, so the metro pays 11% below the state.

What is the hourly pay for customer service representatives in Hagerstown-Martinsburg, MD-WV?

The median hourly wage for customer service representatives in Hagerstown-Martinsburg, MD-WV was $18.37 in the BLS survey. One in ten earned less than $15.00 an hour and one in ten earned more than $30.82.

How many customer service representatives work in Hagerstown-Martinsburg, MD-WV?

BLS estimated 1,480 jobs for customer service representatives in the metro in May 2025, or 13.8 of every 1,000 jobs. Its location quotient of 0.83 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Hagerstown-Martinsburg, MD-WV?

BLS wage estimates for customer service representatives in Hagerstown-Martinsburg, MD-WV run from $31,200 at the 10th percentile to $32,220 at the 25th, $48,430 at the 75th, and $64,100 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Hagerstown-Martinsburg, MD-WV?

On a median gross salary of $38,200, an estimated $31,423 lands in net take-home pay per year ($1,209 biweekly) for a single filer claiming the standard deduction in Maryland in 2026. Total tax withholding equals $6,777 (an effective rate of 17.7%).

How much do customer service representatives make per month in Hagerstown-Martinsburg, MD-WV?

On the median annual salary of $38,200, gross monthly income is $3,183. After federal, FICA, and Maryland state income taxes, estimated net take-home pay is $2,619 per month (or $1,209 every two weeks).

Is $38,200 a good salary in Hagerstown-Martinsburg, MD-WV?

At $38,200, the median salary for customer service representatives is 48.5% of the Hagerstown-Martinsburg, MD-WV median household income ($78,802). It is 19% below the $47,440 median for all jobs in the metro. The BEA regional price parity is 94.2, so prices here run 5.8% below the U.S. average.