Virginia Beach-Chesapeake-Norfolk, VA-NC metro area · BLS May 2025 · Updated

How much does a customer service representative make in Virginia Beach, VA?

In the Virginia Beach-Chesapeake-Norfolk, VA-NC metropolitan area, customer service representatives earned a median of $38,150 a year ($18.34 an hour) in May 2025, according to the BLS Occupational Employment and Wage Statistics survey for the metro. BLS counted 10,960 of these jobs there. That is 23% below the $49,430 median for all jobs in the metro. The middle 80% earned between $30,300 and $57,160; these percentiles do not measure years of experience. Applying 2026 federal and North Carolina tax rules to the median leaves an estimated $31,820 in take-home pay.

Customer service representative pay in Virginia Beach, VA at a glance

Median salary

$38,150$18.34 per hour · $3,179 monthly · BLS May 2025
10th percentile$30,300$14.57/hr
25th percentile$34,860$16.76/hr
75th percentile$46,750$22.48/hr
90th percentile$57,160$27.48/hr
Jobs in this metro10,960Location quotient 0.86 (U.S. = 1.00)
Against all jobs here23% belowAll-jobs median $49,430
Against North Carolina5% belowStatewide median $40,240
Against the U.S.15% belowNational median $44,770

Run the numbers on your own pay

Same U.S. tax tables as the rest of the site. Change the salary, state, or filing status.

Customer service representative salary in Virginia Beach, VA after taxes

$38,150
$15,000$80,000
Filing status:
Gross salary breakdown$38,150
Net 83%
Fed 6%
NC 3%
FICA 8%
Annual take-home$31,820After all taxes
Monthly deposit$2,652Estimated per month
Biweekly paycheck$1,224Every 2 weeks (26/yr)
Effective tax rate16.6%Total tax burden
Federal income tax$2,398 / yr
North Carolina state income tax$1,013 / yr
FICA (Social Security & Medicare)$2,918 / yr

Customer service representatives pay range in Virginia Beach, VA, hourly and yearly

BLS May 2025 estimates for the Virginia Beach-Chesapeake-Norfolk, VA-NC metropolitan statistical area. Monthly and take-home figures are ours, computed from the annual wage.

What customer service representatives earned in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area, May 2025
PercentileHourlyMonthlyYearlyAfter tax a year (NC)
10th percentile$14.57/hr$2,525$30,300$25,826
25th percentile$16.76/hr$2,905$34,860$29,308
MedianMedian$18.34/hr$3,179$38,150$31,820
75th percentile$22.48/hr$3,896$46,750$38,387
90th percentile$27.48/hr$4,763$57,160$46,336

Is $38,150 a good salary in Virginia Beach, VA?

It depends on what else people there earn and what things cost. Here is the median for customer service representatives next to both.

Median household income$82,330Census Bureau ACS
Local price level (U.S. = 100)97.92.1% below national average
One paycheck vs. a household46.3%of area median income

The same job statewide and nationally, and a calculator for your own paycheck.

Customer service representative pay in Virginia Beach, VA: common questions

What is the median salary for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC?

The BLS median annual wage for customer service representatives in the Virginia Beach-Chesapeake-Norfolk, VA-NC metro area was $38,150 in May 2025, about $3,179 a month or $18.34 an hour. Statewide, the North Carolina median for this job is $40,240, so the metro pays 5% below the state.

What is the hourly pay for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC?

The median hourly wage for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC was $18.34 in the BLS survey. One in ten earned less than $14.57 an hour and one in ten earned more than $27.48.

How many customer service representatives work in Virginia Beach-Chesapeake-Norfolk, VA-NC?

BLS estimated 10,960 jobs for customer service representatives in the metro in May 2025, or 14.4 of every 1,000 jobs. Its location quotient of 0.86 means the job is less concentrated here than in the country as a whole.

What is the pay range for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC?

BLS wage estimates for customer service representatives in Virginia Beach-Chesapeake-Norfolk, VA-NC run from $30,300 at the 10th percentile to $34,860 at the 25th, $46,750 at the 75th, and $57,160 at the 90th. These are points in the wage distribution, not experience levels.

How much do customer service representatives take home after taxes in Virginia Beach-Chesapeake-Norfolk, VA-NC?

On a median gross salary of $38,150, an estimated $31,820 lands in net take-home pay per year ($1,224 biweekly) for a single filer claiming the standard deduction in North Carolina in 2026. Total tax withholding equals $6,330 (an effective rate of 16.6%).

How much do customer service representatives make per month in Virginia Beach-Chesapeake-Norfolk, VA-NC?

On the median annual salary of $38,150, gross monthly income is $3,179. After federal, FICA, and North Carolina state income taxes, estimated net take-home pay is $2,652 per month (or $1,224 every two weeks).

Is $38,150 a good salary in Virginia Beach-Chesapeake-Norfolk, VA-NC?

At $38,150, the median salary for customer service representatives is 46.3% of the Virginia Beach-Chesapeake-Norfolk, VA-NC median household income ($82,330). It is 23% below the $49,430 median for all jobs in the metro. The BEA regional price parity is 97.9, so prices here run 2.1% below the U.S. average.